The role of Robotics Process Automation (RPA) and artificial intelligence (AI) in businesses cannot be overemphasized. For instance, in recent years, RPA has revolutionized the car insurance in different ways. With the majority of car insurance activities being mundane as well as repetitive, automation has helped insurance companies in building responsive and productive businesses while at the same time optimizing costs.
Perhaps, you are asking how that has been put to effect. Well, RPA can emulate rules-based, repetitive and administrative tasks, especially the majority that do not need any form of strategizing or decision-making.
If you are in the car insurance industry, yet you don’t know how to enhance the efficiency of your operations, we have gone deeper on the subject of robotics and process automation to help you understand why it matters to your business. Read on to learn more about RPA and how it has revolutionized the car insurance industry.
What Is Robotic Process Automation?
RPA is a technology that uses robots custom-designed to improve the efficiency of repetitive and monotonous tasks in an organization. This application has become quite useful, especially in the car insurance, where the staff has to deal with energy-draining tasks.
McKinsey, an analyst firm, estimated that firms that have adopted RPA could save the time it takes employees to process certain data by 34%. Most insurance companies started by emphasizing on the non-complex but high-volume processes – such as claims registration and processing – because they involved unlimited manual tasks. With RPA applied in such aspects, a majority of the businesses reported improved return on investment within six months.
So, are there specific aspects of car insurance that have been revolutionized by RPA? Read on to find out!
How RPA Revolutionizes Car Insurance Nowadays
The adoption of technology is changing things for the better. More so, with RPA in place, car insurance companies have a lot to be grateful for, especially when it comes to better and improved processes.
Let’s have a look at a few of the aspects of car insurance that have changed thanks to RPA adoption.
1. Registration and Processing of Claims
Successful processing of insurance claims requires exhaustive amounts of data. Often, data collection may be challenging due to inflexibility or absence of appropriate functionality features in most claims systems. With registering claims or their processing being manual, the entire process becomes inefficient. This not only affects the speed of service delivery but also affects customer experience negatively.
Well, adopting RPA in your insurance business ensures you have an easy time integrating a great deal of information sourced from different areas. This innovation allows you to extract data, track errors, and verify claims automatically, accelerating the whole process; thus, guaranteeing much productivity in your business.
2. RPA in Underwriting
Underwriting is an involving process. You have to evaluate both the clients’ exposure and the involved risk. However, you cannot do this successfully without enough data and appropriate risk assessment. On average, you will take almost a month of scrambling and analyzing before you can establish the risks.
But, why do you have to go through all this when you can reduce your underwriting time significantly with RPA? This technology automates your internal and external processes for better reports and useful recommendations.
3. Policy Servicing and Administration
If you have been in the insurance industry for some time, you must have noticed how costly it is to maintain policy administration systems. Besides, such systems are not quick to scale, so they address the rising demand for better customer service or even the need for optimal support for business growth.
To lower the cost of labor and time, most insurance companies have opted for management software. While they may be useful in achieving this objective, the adoption of extended navigation across numerous apps seems to be slowing the efficiency of the systems.
RPA helps you complete many tasks seamlessly without navigating across numerous systems; hence guaranteeing high efficiency.
4. RPA in Business Process and Analytics
Your insurance company will improve its customer service if you can evaluate the efficiency of your service. How often do you measure your service delivery? Perhaps, none, considering that you have to deal with unlimited paper-intensive processes. Tracking your business analytics and strategies can help you establish certain areas that require improvement for guaranteed operational efficiency.
Upon implementing RPA, you can track all the tasks with ease. This automation offers you an audit trail that not only assists you with improving your business processes but also enhances your regulatory compliance. In the end, you have streamlined applications that are effective in enhancing customer experience and service delivery.
Tips to Help You Implement RPA Successfully
It is common knowledge that insurance involves a great deal of paper-intensive and repetitive tasks, and this makes it ideal for automation. Despite this, implementing RPA is a complex process. So, you will need to plan well and predict the impact the adoption of RPA will have on your business.
Here are a few hacks to get you started on the right foot.
1. Find Out the Appropriate Processes
Practically, you cannot automate every process. Your first step when planning RPA implementation is to carry out a top-down diagnosis of all your operations. Establish what methods need re-engineering and which ones need standardization prior to automation. An effective analysis will help you make the most out of RPA automation.
2. What Is Your Vision?
Most RPA implementation failures are attributed to a lack of a clear roadmap or strategy. Create a sketch of the entire process, including rules and steps, and determine the strong points that will guarantee efficiency.
After you have defined your vision and strategy, the next step should be creating an automation plan. Remember, this should align with all the steps highlighted in your vision plan and strategy.
3. Evaluate the Foreseeable Impact
Most people overlook this aspect of RPA implementation – the impact it has on talent. Of course, any form of robotics process automation software will affect traditional roles. You will need a critical implementation plan, as you will need the stakeholders and the workforce buy-in. As such, creating the right atmosphere will reduce the chance of resistance from the employees.
4. Check for Compatibility
The success of any automation project, depends on the compatibility of the new application to the old infrastructure and system. Before implementing the RPA, scrutinizing your existing systems and process is key to ensuring that the automation can work alongside your old infrastructure.
Also, such scrutiny helps you evaluate what upgrade options are available for you.
Automate Your Insurance Processes for Efficiency and Productivity!
There is no doubt that RPA has revolutionized the car insurance industry. Nowadays, RPA has simplified numerous activities in the insurance sector, such as how you collect and analyze data, register and process claims, creating avenues for better service delivery and improved outcomes.
Are you are tired of manual onboarding requests and having to deal with numerous transactions? Or do you want to expand your operations and reduce manual processing in your organization? It is high time you a custom RPA.
Get in touch with Diceus here https://diceus.com/industry/banking/robotic-process-automation/ – to learn more about RPA and start your journey to automating your processes for higher performance and profitability.