What Are The Criteria To Look For In A Towing Service?


Cars are fun and highly convenient. Unfortunately, they break down, and you want help as soon as possible when this happens. For peace of mind, it’s always wise to have the contacts of a towing company that will rescue you in your time of need.

The last thing you want is for the company you had hoped to come to your rescue fails to show up. It’s even worse when the company mishandles your car and damages it.

With so many companies in the industry, finding the one that gives you the best service can be challenging.

To ensure that you have the help you need at all times and that the company correctly handles your car, you must do your due diligence and hire the right service provider.

What should you consider when hiring a towing company? There are plenty of things, with the common ones being:

The service list

You might think that all companies provide the same service, but this isn’t the case. Different companies offer different services. Some provide light, medium, and others heavy-duty towing services.

Some towing companies will tow your vehicle away to their site, while others will take it to the nearest auto repair shop recommended by your insurance company.

You should hire a company that provides you with the service you want. If you want a company that will provide you with roadside assistance, you should hire it. You should go through the service list of different companies and settle on the one that gives you the service you are after.

Licensing and insurance

A good towing company should be licensed to operate in your area. It also should be insured so that you are protected in the event of an accident or damage to your vehicle during the towing.

Many people will read the websites of the companies they are looking to work with, but they don’t bother doing their due diligence. This is wrong.

When looking for towing service in Philadelphia PA, or any other place, visit the company offices and ask to see their insurance policy. Besides seeing the current policy and ensuring that it’s up to date, it’s also wise to confirm that the company has been insuring its services for the time it has been in service.

As a rule of thumb, confirm that the company covers all the services it offers, especially the one you are interested in. This is because some companies will get insurance only for their businesses, but not the services they offer. As you can tell, this puts your car at significant risk, should an accident happen.

To stay on the safe side, you should carefully review the policy and get an expert’s input if you need help interpreting it.

Coverage area

Some companies offer local towing services, others regional, and others national. While you don’t have to hire a company with national reach, you want one that serves most of the areas you frequent.

This way, you are sure that even if you are stranded in a rural area, your towing company can come to your rescue. In the event you hire a company that doesn’t serve the area you are stranded in, you are forced to pay for long-distance towing, which is expensive.

Before you decide to work with a given company, go through the list of the areas they serve. The company should have offices and towing vehicles in these areas. This way, you are sure you won’t have to wait hours before the towing vehicle reaches your scene.

Emergency support

Besides the company towing your car, it also should be readily available during emergencies. For example, in the event you are involved in an accident as you are heading to an important meeting, you should be able to reach the towing company and be available within a few minutes of requesting their service.

To stay safe, hire a company that provides emergency support. You also should ensure that the company you hire offers 24-hour service.

Some companies will work during the day, so when your car develops problems at night, they say they will only be available the following day. Of course, this means that you have to hire an expensive towing company, or you are stranded. You don’t want this to happen to you, do you?

As you are in the company offices, ask them about the emergency services and their working hours. Hire a company with enough emergency vehicles on standby.

Experience in the industry

How long has the towing company been providing its services in the area? You need to know this as the more experienced the company is, the higher the chances it will offer better services.

Thankfully, it’s easy to tell whether a company is experienced. For one, the company will have many vehicles for its various services.

You can also see the number of years they have been operating from the records.

For excellent services, work with a towing company that has been around for several years.

A reputation to protect

A company with a reputation to protect will always provide excellent services, so it’s wise to work with such a company.

The best way to tell whether a company has a good reputation is to check the online reviews and ratings on various platforms. What do people have to say about the towing company?

The more raving reviews and a higher rating, the more reputable the company is and the more it will work to protect its image.

On the other hand, a company with no reviews or an online presence will most likely not care about the nature of its services, so you should stay away from it.


The fee that the company charges for its services is a vital factor to consider, as it significantly determines whether you work with the company.

Of course, you should work with a reputable and reliable company, but this doesn’t mean you should spend an arm and a leg on its services.

To find a quality company with affordable rates, collect quotes from different companies and settle on the one that gives you the best value for your money.

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